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Warranty - Repair

Home » Warranty - Repair
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By support
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Posted May 21, 2018

What steps must be followed to have a telephone repaired?

Guardian Telecom repairs all of its telephones and accessories. The following links provide information to help ensure timely and effective repairs directly at the Guardian Telecom manufacturing [...]

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By support
In
Posted May 21, 2018

Opening the enclosure of the Explosion Proof area telephone has voided safety approvals; can I still use the telephone?

The telephone must be removed from the Class I, Division 1 hazardous area because it is unsafe. It can probably be repaired and receive a new safety certification, however, that requires the [...]

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By support
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Posted May 21, 2018

What should I do if, without authority, someone opens the enclosure of a hazardous area telephone or accessory?

In all instances, refer to the user manual for the Explosion Proof device you are installing or contact Guardian Telecom immediately for assistance. Manuals can be downloaded from individual [...]

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By support
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Posted May 21, 2018

Can all equipment be Field Repaired?

Field repairs may only be carried out on equipment that has been identified as field serviceable. If uncertain whether your product falls in that category you must check the product label or [...]

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By support
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Posted May 21, 2018

What actions may null and void a warranty?

This warranty is null and void if: Any non-authorized modifications have been made to this product, or if it has been subjected to misuse, neglect, or accident. If the equipment has been [...]

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By support
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Posted May 21, 2018

Are Guardian Hazardous Area telephones field serviceable?

Hazardous Area Class I Division 2 and Class II Division 1 telephones are field serviceable. Explosion proof telephones are not field serviceable. Maintaining the safety approvals require an [...]

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By support
In
Posted May 21, 2018

When does a Warranty go into effect?

A Warranty goes into effect from date of invoice.

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By support
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Posted May 21, 2018

How long is the Warranty period?

Three years.

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By support
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Posted May 21, 2018

What is the Warranty coverage?

Guardian Telecom will repair or replace any defective unit that is under warranty. This warranty covers bench repairs only; such repairs must be made at Guardian Telecom or an authorized service [...]

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